Frequently Asked Questions

How does your pricing work?
At People 2U, our pricing is transparent and straightforward. We pay our workers according to awards, EBA’s (Enterprise Bargaining Agreements) and industry agreements, and then we bill out a charge rate on top of that. This ensures that you receive a competitive and fair rate for the services provided by our quality employees.

What is your attitude or policy for workplace safety?
Safety is our utmost priority at People 2U, and we take it extremely seriously. As part of our client onboarding process, one of our friendly operations team members will visit your site to inspect working conditions and ensure they meet safety standards. Before our employees are placed on your site, they will receive a comprehensive briefing about the appropriate Personal Protective Equipment (PPE) required for their job. On day one, they will arrive fully equipped with the correct PPE, ready to work. While People 2U typically provides the necessary PPE, some agreements may require clients to provide it as part of the arrangement.

Is there a minimum number of staff I need to hire?
There is no minimum number of staff required to hire from People 2U. We offer flexibility in our services and are here to provide people for various roles, whether you need one employee or an entire team. We provide people for here… there… anywhere!

Is there a minimum amount of time I need to use People 2U employees for?
Yes, we do have a minimum hiring duration of 4 to 8 hours, depending on the specific job requirements and the relevant award or industry agreement. This ensures that our employees have adequate time to contribute effectively to your business operations while maintaining efficiency and productivity.

Do the employees on site work for my business or do they work as employees for People 2U while on our site?
As a leading labour hire and recruitment service provider, People 2U employs, onboards, and takes responsibility for our workers. When you use our services, we are the employer, and our employees are placed at your site, and your business then become what is known as the host employer. However, while on your site they remain employees of People 2U throughout their time at your business. This means we handle all their HR requirements (pay, leave, communications etc), allowing you to focus on what you do best. Should your business wish to undertake a permanent placement with one of our employees, the HR responsibilities will transition to your business, along with a permanent placement fee which is negotiated.

How do we ensure People 2U employees are correctly ticketed and qualified?
At People 2U, we pride ourselves on finding the right fit for every role. Our dedicated team ensures that the workers we provide match the required qualifications and hold valid licenses for the job at hand. We take care of all relevant background checks and screening processes, ensuring you receive qualified and skilled professionals who can seamlessly integrate into your workforce.

Do People 2U supply Personal Protective Equipment (PPE)?
Yes, People 2U is committed to ensuring the safety and well-being of our workers. We provide staff with appropriate Personal Protective Equipment (PPE) to perform their duties safely. Depending on the type of work and any specific requirements outlined in the Enterprise Bargaining Agreement (EBA) or industry agreements, we supply workers with shirts or vests. The EBA generally specifies what PPE an employer is obligated to provide, and we ensure compliance by providing the necessary equipment to our employees.

What level of ongoing support is required once an employee is hosted by us?
Once a People 2U worker is hosted on your site, they will be treated as part of your team. Our workers seamlessly integrate into your workforce, adhering to your policies and procedures to maintain consistency. However, all other aspects related to HR management, payroll, leave, and other administrative tasks are handled by People 2U. We are here to provide comprehensive ongoing support throughout the employee’s tenure, ensuring a smooth and productive working relationship for both parties.

How do I contact People 2U when I have questions?
We are committed to providing excellent customer support to all our clients. As part of the People 2U family, you have access to our 24/7 support services. Should you require any assistance or have any questions, please feel free to reach out to us through our 24/7 support number at 1300 728 222 or via email at operations@people2u.com.au. If you have any further inquiries or need additional information, don’t hesitate to contact us. Our team is always ready to assist you in finding the right workforce solutions for your business.

What’s the process for me to register for work at People 2U?
Look at our current jobs page and apply for a job with us today! Once you’ve applied, our team will get in touch with you to guide you through the next steps for onboarding if you’re a successful match.

What’s the process to find out how much I will be paid?
Once our operations team has identified that your skills and experience are a good match for the job you will be contacted to progress your application. During the application process, you can ask any question you would like, including details about the pay rate for the specific job you have applied to.

How do I get paid?
As a People 2U employee, you’ll submit your weekly timesheets through our user-friendly online portal, which you’ll gain access to once you’re successfully placed on your first job. Your host employer’s supervisor will approve or reject the hours you’ve worked, and you’ll receive notifications via email regarding the outcomes. We process payments on a weekly basis, but it’s essential to ensure you submit your timesheet before the weekly cut-off to avoid any delays in payment.

What’s the difference between, casual, part time and full-time employee status?
Casual, part-time, and full-time employee statuses differ in terms of their working arrangements. Casual employees work on an as-needed basis without guaranteed hours, while part-time employees work regular hours but fewer than full-time employees. Full-time employees work regular hours on an ongoing basis with full-time benefits.

Do I work for People 2U or do I work for your client?
As a People 2U employee, you are employed by People 2U. When we place you on a client’s site, that client becomes your host employer. While you work at the client’s location, your employment relationship remains with People 2U. This means that we handle all of your HR requirements, including payroll, leave, and other employment-related matters. You’ll be part of the People 2U team throughout your assignment. If there are any changes in your employment status, such as transitioning from a casual employee to a permanent employee, People 2U will guide you through that process at the appropriate time. Rest assured, we are here to support you throughout your employment journey with us.

What does People 2U do to look after and reward your staff?
At People 2U, we value and appreciate our staff, and we take various measures to look after and reward them. Some of these include employee recognition content pieces, regular site visits to ensure a supportive work environment, enjoyable staff barbecues to foster team spirit, and providing staff uniforms for a professional and cohesive appearance.

Do I need to be a permanent Australian resident? Or do you actively accept people here on visas?
People 2U does not sponsor overseas workers to move to Australia and work in the country due to specific regulations. However, you can work for People 2U if you meet any of the following criteria:

Australian or New Zealand citizen, Permanent Resident of Australia, Hold certain visas that permit you to work which are subject to change.

How do I contact People 2U when I have questions?
Our friendly team is here to support you. You can contact us by calling 1300 728 222 or by emailing operations@people2u.com.au. We are available to address any questions or concerns you have.